Liaison Privacy Shield – Privacy Notice
Scope of This Notice
We’ve established privacy principles to guide our protection of your information. These principles apply to both your contact information as a business, as well as client personal information you provide to us so that we may provide services to you.
Public Disclosure of Our Privacy Practices – The “Notice” Principle
Liaison will post this privacy notice on https://liaison.opentext.com/.
We reserve the right to update or modify this Notice, at any time and without prior notification, by posting the revised version of this Notice on this Site. To alert you to these changes, we will update the effective date of this Notice. We will also provide a communication at the top of this Notice for at least 30 days after the new effective date and highlight the changes so that you can locate them easily. Unless the change is a minor change—such as a change in our contact information—or a non-substantive change, such as the reformatting of our Notice, we will post notifications on the page where you submit your information or on other relevant pages of this Site for 30 days after the new effective date. Your continued use of this Site following any such change constitutes your agreement that all personal information collected from or about you through this Site after the revised Notice is posted will be subject to the terms of the revised Notice.
This Notice may be supplemented from time to time by specific privacy notices posted on our website or sent to our Customers via e-mail. These notices will provide a level of detail that we cannot provide in this more general description of our privacy practices. For example, we may launch a Customer specific program and provide specific privacy notices providing details about the personal information we collect for the program, why we need that information, and choices you may have about the ways we use that information.
Limits on Information Collection and Retention – The “Data Integrity” Principle
We will collect and retain only the personal information that we need for business purposes or to comply with a legal obligation such as a subpoena or court order. If we ask you to provide your information in an online form, we’ll indicate which fields of information are required. If you do not provide this information, you may not be able to fully use our products and services.
We will additionally collect and retain only the personal information our Customers may require us to collect as provided in our contractual agreement. We will ensure that all such personal information is relevant for the purposes for which it is to be used, accurate, complete, and current.
We collect two types of Customer information:
- Document Processing Information. This is information we process on your behalf as part of the services we provide to your business. We may collect this information from direct contact with you, through our software, through a data feed created between us, or through another mechanism as stipulated under our contractual agreement. You control the content you include in the files you send to us under this category of information, which may include the personal information of your employees, consumers, customers, partners, and suppliers. We use your Document Processing Information at your direction and as necessary to perform the services you have ordered.
- Business Information. This is information you provide about your company to us in order to initiate and maintain a commercial relationship and engage in ongoing communications. You may voluntarily provide us your personal information in this category of information. When you visit certain areas of this website for instance, we may ask for personal information from you, such as your name, mailing address, e-mail address, or software preferences. We may use your personal information to process your inquiry, conduct customer surveys and marketing research, provide you with the latest product and promotional information, contact you regarding administrative notices, or perform other tasks related to Liaison’s products and services. We may also use the information you provide to send you brochures, allow you access to certain areas of our Site, establish e-mail contact with you, and process your requests.
Individual Consent for Marketing and Data Sharing – The “Choice” Principle
We will respect your preferences and choices for how we use Business Information to contact you regarding marketing and promotional communications. We provide you, for example, with opportunities to subscribe to e-mail list. Your subscription to these lists is voluntary, and we will only use your registration information to provide you with related information in which you may be interested. We will not give or sell this e-mail list to anyone outside of Liaison Technologies, our subsidiaries, or our business partners for their own promotional purposes.
If you want to be removed from our mailing list, please click the “unsubscribe” link at the bottom of the e-mail you received from us. Even after you unsubscribe, you may continue for a time to receive communications from us that were already in progress. However, you will not receive a marketing e-mail from us more than 10 days after you’ve submitted your request.
We will not contact any of your clients unless it is necessary in order to perform services on your behalf. If it is necessary, we will follow the directions you provide to us with regard to all such contact.
We may share your Document Processing Information and Business Information with Liaison’s service providers for the purpose of providing and servicing your Company products and supporting your ongoing relationship with Liaison Technologies. We understand that your information is important and we will not sell or give this information to any other company for its use in marketing or solicitation.
There are other circumstances in which we may share your Document Processing Information and Business Information with third parties. For example, we may disclose your personal information to a third party when we, in good faith, believe disclosure is appropriate to comply with the law or a regulatory requirement in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
In addition, your Document Processing Information and Business Information may be transferred to another company that has acquired the stock, or all or part of the assets of Liaison Technologies – for example, as the result of a sale, merger, reorganization, dissolution, or liquidation. If such a transfer occurs, the acquiring company’s use of your personal information will still be subject to this Privacy Notice and the privacy preferences and choices you have expressed to us. Therefore, although we are committed to maintaining the privacy and security of your personal information to the extent possible, we cannot and do not promise that your personal information will always remain private.
Secure External Data Transfer – The “Accountability for Onward Transfer” Principle
While we hold our service providers accountable when they perform services on our behalf, Liaison remains liable for the processing of personal information when transferred to third parties. We authorize our service providers to use all such information only to perform services on our behalf. We may change service providers from time to time with or without notice to you, but will require any new service providers to protect your personal information in strict accord with the standards we have described in this Notice. Such service providers must either:
- Comply with the Privacy Shield principles or another mechanism permitted by the applicable EU data protection laws for transfers and processing of personal data; OR
- Agree to provide adequate protections for the personal data that are no less protective than those set out in this policy.
You should know that different countries have different data-protection laws, some of which provide more protection than others. When you submit Document Processing Information and Business Information to Liaison Technologies you understand and agree that such information may be transmitted across national boundaries stored in Liaison Technologies facilities in the United States. In all such cases, we take appropriate measures to protect your personal information. Please rest assured, no matter where we transfer your personal information, it will remain subject to the terms of this Notice and your privacy preferences. We share the personal information we collect with third-party service providers and others around the world as described in this Notice.
Information Security – The “Data Integrity and Purpose Limitation” and “Security” Principle
We want you to have continuing trust in Liaison Technologies and in our products and services. Liaison Technologies uses reasonable efforts to maintain the accuracy and integrity of your information and to update it as appropriate. To that end, we’ve put in place reasonable physical, technical, and organizational procedures to protect your information from loss, misuse, and unauthorized access, disclosure, alteration, and destruction.
Information Access and Accuracy – The “Access” Principle
You may review and correct your personal Business Information that we hold by requesting this information by contacting your Liaison Technologies account manager. In the event one of your clients contacts us with this kind of request we will forward any such request to you or follow the direction you have provided us for handling access requests.
Policy Compliance and Accountability – The “Recourse, Enforcement and Liability” Principle
We communicate our privacy principles to all of our employees and train those employees handling personal information on their roles and responsibilities in protecting your privacy. We also regularly assess our privacy and security practices, databases, and other information systems to identify ways we can improve our data practices.
In compliance with the US-EU Privacy Shield Principles, Liaison Technologies commits to resolve complaints about your privacy and our collection or use of your information. If you have any concerns about the privacy or security of your personal information, please contact us via your Liaison Technologies account manager. We will attempt to resolve your inquiry in a timely manner.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our US-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Finally, as a last resort and in limited situations, EU and United Kingdom individuals may seek redress from the Privacy Shield Panel, a binding arbitration mechanism.
Liaison Technologies is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC), and commits to cooperate with EU data protection authorities (DPAs) and comply with the advice given by such authorities with regard to human resources data transferred from the EU in the context of the employment relationship.
Unless we have agreed otherwise via contract or applicable law prohibits it, this Privacy Notice and any specific Privacy Notices are governed by the laws of the State of Georgia, United States of America, without regard to its conflict of law principles.
Liaison Technologies is a U.S. Corporation with offices at 3157 Royal Drive #200, Alpharetta, GA 30022 USA. Liaison Technologies Sites are hosted on servers located within the United States and Europe. Your personal information may be stored on these servers. In addition, Liaison Technologies may transfer your personal information to its partners, service providers, product manufacturers, licensers, suppliers, and others located in the United States or another country located outside the European Union (“EU”) as described in this Notice.
You should note that, at present, the laws of the United States and many other countries outside the EU have not been approved by the European Commission as providing “adequate protection” for personal information. Please know, however, that no matter where your personal information is collected, used, transferred or stored, if it was collected through one of our Sites, it will be protected by the terms of this Notice, any specific Privacy Notices that apply to you, and by the Privacy Shield principles.
BY ACCESSING OUR SITE FROM A COUNTRY IN THE EU AND/OR SUBMITTING YOUR PERSONAL INFORMATION TO US, WE DEEM THAT YOU ARE CONSENTING TO THE PROCESSING OF YOUR PERSONAL INFORMATION IN THE UNITED STATES OR IN ANOTHER COUNTRY OUTSIDE THE EU AS NECESSARY.
Questions or comments regarding this Policy should be submitted to the Liaison Privacy Officer by mail to:
Liaison Privacy Officer
3157 Royal Drive, Suite 200
Alpharetta, GA 30022
Or by email to firstname.lastname@example.org.