SLA Monitoring, Password Management, and Expanded Protocol Support Strengthen the Security of Self-Service Community Portal
Gartner, Inc. noted* in their “Examining the Embedded Multi-Enterprise Integration Market” report that the way organizations integrate with their business partners is increasingly influenced by the growing traction of multi-enterprise portals and networks.
“Information is King”, “Information is Power”, and “Information is Key” are just a few of the known quotes when describing the situation of the more people is aware of what is happening; the more productive they are in their jobs. In the B2B Integration world, a customer portal enables a customer to manage their own business while monitoring transactional activity with their partner community.
As such it is important to ensure that any portal, especially a customer facing one, is secure and easy to use.
Recently, Hubspan updated WebSpan Manager, the company’s Web-based community portal that provides partners, customers and their integration communities critical visibility and administrative control of their interactions on the WebSpan SaaS Integration Platform. Enhancements to WebSpan Manager’s self-service administration include secure role-based access, process visibility and intelligence, activity monitoring and a deeper level of visibility to help partners connect with their communities. New security features of the flexible, on-demand community portal help businesses ensure compliance with internal and external requirements that govern the cloud or regulated industries such as financial services and healthcare.
WebSpan Manager addresses ever-evolving industry expectations by providing customers with the option to independently manage their B2B integration environments. WebSpan Manager provides companies of all sizes greater visibility into their partner community. This much-needed insight helps monitor and track transaction performance while ensuring the highest levels of security and compliance.
Key features include:
Partner Profile Report: WebSpan Manager includes central location access for partner contact information and on-demand business service connectivity. This detailed profile and connectivity information empowers customers to directly support the complex task of managing one or many partner communities, all from a single location.
Transactional Timing Visibility: Customers can quickly and easily view the amount of time it takes to complete the integration process on a per transaction basis to monitor and report onSLA commitments. This includes time-frame settings, so customers can easily view a range of data within a particular time period down to the last five minutes of transactions.
Auditing of Activity: In addition to key management functionality, WebSpan Manager tracks user access to information and data for auditing purposes.